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Return Policy

All requests for returns, refunds or exchanges must be made within 48 hours of delivery confirmation by the shipper. PI Store will replace, refund, or credit your account for returned item(s) at our discretion. Do not attempt to return any item(s) until you have received a Return Authorization number (RA#) or we will not accept the item. Equipment purchased may only be retuned for a credit or replacement only if you have received the wrong product as compared to what you originally ordered and paid for or the product is defective. Any product that has been used in anyway will not be accepted as a return. All products are tested before shipment to insure they work properly and are unblemished. Products that were damaged in transit require that you make a claim directly with the shipping company as it is not the responsibility of PI Store, Inc.
Upon receiving an RA#, please keep the following in mind:
1. Items damaged in transit are not the responsibility of PI Store. Please make a claim with, UPS, FedEx, or the USPS.
2. Any item to be returned must be shipped within 5 business days of receipt and be in new and sellable condition, (undamaged and in original shrink-wrap). There must be no marks on the item, box, and the item must not have been used.
3. There are no returns accepted on digital recording devices.
4. There is a 20% restocking fee for each item returned that is not defective.
5. Equipment returned with no RA# will not be accepted for return credit and will be returned to the customer upon request and at the customer’s expense.
6. PI Store shall not be responsible for any shipping charges unless the wrong product was shipped in error.
7. Special orders, sale items, discontinued, or promotional items are not returnable.
8. Videotapes, audiotapes, CD’s, DVD’s, and books are non-returnable.
9. Any item that has been used, marked or modified is non-returnable.
10. Shipping and handling charges are non-refundable.
11. Customer is responsible for return postage/shipping fees. Returns must be shipped via an insured carrier. We suggest UPS to ship your package. Call 1-800-PICKUPS (742-5877) to find a location near you.
If the above requirements are met, then the item(s) may be shipped back to us for credit.
Return Shipping Instructions
• It is the customer’s responsibility to wrap the item(s) in a protective manner and place it in a shipping box taped and sealed.
• Shipping costs and tracking are the responsibility of the customer
• Items must be returned by a traceable method (i.e. UPS, FedEx, DHL, etc)
• The customer is responsible for the goods until we receive them.
• The RA# must be clearly marked on the outside packaging of the shipping box.
• Return items must be shipped to PI Store – RA#__________, 4400 Route 9 South, Suite 1000, Freehold, NJ 07728, USA