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FAQs

Information

What forms of payment do you accept?
PI Store accepts all credit cards and PayPal for online purchases from customers in the United States. Orders made by credit card are normally processed and shipped the same day when received before 3:00pm ET. We also accept payment made by Western Union and wire transfer with immediate order processing. Mail in orders accompanied by check will result in a 10 business day hold to allow sufficient time for the check to clear. International orders can only be processed via PayPal, Western Union, or bank wire transfer. For specific details, send us an email at info@PIstore.com. PI Store does not accept credit card payment for international orders due to the high risk of potential fraud.

How soon is my order processed?
Credit card orders received by 3:00pm ET are normally processed on the same day so long as the items are in stock. Even if the item is out of stock, orders are normally processed within 2-3 business days.

How is my order shipped?
Most orders are shipped via UPS Ground or FedEx Ground service and arrive within 3-5 business days. Remember, we cannot ship to a P.O. Box address unless you call us. You can request overnight, priority, 2nd day or 3-day select service, but because of the weight of some of these items, the shipping costs can be very high. That’s why we always suggest ground.

Is there a Warranty included with my equipment purchase?
All merchandise sold by PI Store carries a 1 year manufacturer’s warranty.

Are all the items offered for sale legal in my area?
There may be specific restrictions on certain equipment items based on the country, state, county or city you live in. Some jurisdictions prohibit the purchase, possession, or use of some items listed for sale on our website. We do not provide for refunds if the product is not allowed to be imported to your country or confiscated by any official authority of any country including customs for your country. Again, before ordering any product you must make local inquiry to determine if the specific type of product you wish to purchase is permitted to be used or possessed in your area.

Can I return an item if I don’t like it?
Because of the nature of the items we sell, books and equipment purchased from PI Store may only be retuned for a credit or replacement if you have received the wrong product as compared to what you originally ordered or the product is defective. Too many people try to return items once they have read a book or used the product for a one time event. Any product that has been used in anyway will not be accepted as a return. We test all products before shipment to insure they work properly and are unblemished. Products that were damaged in transit require that you make a claim directly with the shipping company as it is not the responsibility of PI Store.

Any other Questions?
You can call us at 732-625-0500, or email us at info@PIstore.com