TABLE OF CONTENTS
Preface
Introduction
Chapter One: What Is Supervision?
Chapter Two: Preparation for the Role of Police Supervisor
Chapter Three: Ethics of Police Supervision
Chapter Four: Qualities of a Leader
Chapter Five: The Police Leader as an Educator
Chapter Six: The Police Leader as an Evaluator
Chapter Seven: The Police Leader as a Disciplinarian
Chapter Eight: The Police Leader as a Planner
Chapter Nine: The Police Leader as a Communicator
Chapter Ten: The Police Leader as a Counselor
Chapter Eleven: The Police Leader as a Manager
Chapter Twelve: The Police Leader as a Complaint Processor
Chapter Thirteen: Some Special Problems
Chapter Fourteen: The Police Leader’s Role in Community Policing
Chapter Fifteen: The Police Leader’s Role in Officer Survival
Chapter Sixteen: The Police Leader as Agency Spokesperson
Chapter Seventeen: The Police Leader’s Role in Exceptional Customer Service
Chapter Eighteen: Where Do I Go from Here?
Index
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